James Blyth | Managing Director - Claims Division
James heads up the Claims Division with overall responsibility for the operations functions at Coplus. He has more than twenty years of experience with the business, first as Finance Manager then promoted to General Manager in 2011 and Operations Director in 2018.
His extensive experience of the business has enabled him to successfully implement a number of projects including a full telephony replacement programme, moving our IT infrastructure in to the cloud, and a complete site to site office move.
Andrew Bennett | Managing Director - Insurance Products Division
Andrew joined Coplus in 2019 bringing a wealth of experience in Personal Lines Insurance, IoT, Insurtech and Telematics Technologies. Having run both insurance and IoT technology companies, Andrew has a detailed understanding of how new technologies are influencing risk evaluation, operations, claims and pricing.
During the last eight years he has led teams that established two telematics/IoT Insurtech brands. He also set up a Telematics Solutions business (PaaS TSP). He was previously a founding member of the insurethebox telematics broker, start-up team.
He has almost 20 years of experience in the General Insurance industry, acquired with market leaders such as Allianz, BGL Group, Direct Line and General Motors subsidiary MICL.
Nick Leeming | Financial Controller
Nick leads a team of accounting and finance managers to support the business with best practice financial processes whilst also being responsible for management of client money controls.
Nick has worked at Coplus for five years and has led the integration of the Coplus Broker Platform to create a streamlined system between broker and underwriter and has played a principle part in gaining delegated authority from UK General Insurance.
Prior to joining Coplus Nick ran his own business providing outsourced financial management for SMEs.
Sharon Straughan | Risk and Compliance Director
Sharon is accountable for managing customer care, compliance and risk at Coplus. She and her team monitor all aspects of the customer journey including the sales process and quality of the products and services we, and our supplier partners provide, including any customer complaints or issues.
Sharon has been with Coplus for eighteen years, starting in claims handling and then working as Contact Centre Manager before further promotions to her current position.
She is passionate about achieving the best outcome possible for our clients and ensuring that we always deliver on our promises.
Abigail Stallard | General Counsel
Abigail is a commercial solicitor who is responsible for legal matters at Coplus.
Abigail qualified as a solicitor in 2009 and joined Coplus in 2016 after working as an in house legal counsel for companies in both the travel and shipping industries since qualification.
Mark Avery | Head of Project & Implementation
Mark leads Project and Implementation at Coplus and building on prior roles in claims handling, training and process implementation. His core responsibilities are operational implementation of any new business or process, as well as managing tech based projects internally.
He led the design, build and implementation of our new CMS, and is involved in supporting our Sales department through demonstrating our capacity and flexibility using our new systems.
With a clear focus on simplifying complexity and working between all areas of the business, as well as externally, Mark is involved in many of Coplus’ new developments and uses his operational experience to make sure that the service promised is the service delivered by our teams.
Jared Drucker | Commercial Manager
Jared has worked at Coplus for eight years, previously as Product and Pricing Manger. before promotion to his current role leading the Commercial Team. Jared has a crucial role in new product development and in tailoring schemes to meet the different customer markets of our client’s.
In 2017 Jared and his team completed a comprehensive review and update of all our policies, bringing more underwriting and claims handling in house.
Jared has a great deal of experience within the insurance and claims management industry, having working for six years at Aim Legal Expenses as Commercial Manager and also for credit hire and repair companies in Client Relationship and Claims Manager roles.
Peter Simmons | Head of New Business
Peter joined Coplus in 2016 to further grow and develop the customer partnerships with the UK’s top 100 brokers and continue to expand our scheme business.
In 2019 he became Head of New Business and is responsible for developing relationships with new customers.
Peter provides a consultative approach when working with new business partners and brings with him a wealth of experience gained over the last 18 years within the insurance industry and claims management industry, having worked for 15 years at Helphire as Key Account Manager and Business Development Manager.
Julian Welch | Head of Account Management
Julian joined Coplus in 2015. He is responsible for a number of our key account relationships along with a focus on new business relationships, working with them to develop their proposition within the market.
In 2019 due to our ever expanding portfolio Julian became Head of Account Management and will run a team of account managers to look after and help develop all of our existing relationships across the Coplus and Brokerplus schemes.
Julian has worked with insurers, brokers and fleets for a number of years and has a passion for delivering first class customer service for all.
James Billings | Propositions Development Manager
James brings experience in a variety of operations and claims management roles to his position at Coplus. Since joining in February 2016, James developed the sales support team before adding additional responsibilities.
As Propositions Development Manager, he is responsible for identifying strategic development opportunities and market propositions as well as launching new products and services.
James works closely with our business development team to ensure we deliver exceptional schemes to our insurer and broker partners.
James Cooper | Quality Assurance & Compliance Manager
James joined Coplus in 2016. He monitors all aspects of our service provision and audits our suppliers to drive the best possible customer outcomes. He has a passion for quality assurance and regulatory compliance, and to help develop Coplus to be the best it can be.
He continuously works to support an audit-ready culture, so that our business partners can have confidence in the service we provide to their customers.
Hilary Ball | Marketing Manager
Hilary joined Coplus in 2016. She is responsible for developing the Coplus brand and reputation with new and existing markets. She is responsible for all aspects of marketing from content creation through to events and exhibitions.
Hilary is a CIM qualified marketer with over 20 years of experience in both public and private sector organisations, including insurance and consultancy.
Coplus has been a successful FNOL and Ancillaries provider for over 30 years, developing knowledge and understanding that helps our partners to provide competitive, quality service to customers.
Based in the centre of Norwich we employ almost 200 people and are open to our customers 24 hours a day 365 days a year. Coplus is part of the handl Group who deliver insurance, health and legal services to many large insurers. This makes Coplus a strong scale player, which is profitable, modern and able to withstand market challenges such as the Covid 19 pandemic.
Managing Director - Claims Division
James has responsibility for all claims services provided by Coplus.
Managing Director - Insurance Products Division
Andrew has a wealth of experience in Personal Lines Insurance, IoT, Insurtech and Telematics Technologies.
Nick leads a team of accounting and finance managers to support the business with best practice financial processes.
Risk and Compliance Director
Sharon is accountable for managing customer care, compliance and risk at Coplus.
Abigail is a commercial solicitor who is responsible for legal matters at Coplus.
Head of Project & Implementation
Mark leads Project and Implementation at Coplus and building on prior roles in claims handling, training and process implementation.
Jared has worked at Coplus for eight years, previously as Product and Pricing Manger.
Head of New Business
Peter’s role is to grow and develop the customer partnerships with the UK’s top brokers and insurers.
Head of Account Management
Julian is responsible for building and maintaining our account relationships with our existing customers.
Propositions Development Manager
James brings experience in a variety of operations and claims management roles to his position at Coplus.
Quality Assurance & Compliance Manager
James monitors all aspects of our service provision, both in house and through our supply chain partnerships.
An ambitious business with a clear vision and purpose
Our vision is to be the first choice insurance solutions provider in the UK
Market leading products and services which deliver excellent customer and business outcomes
Our five company values underpin all we do. From recruitment and training to product development and process design.
Make a Difference
We strive to achieve the best possible outcome, we encourage feedback and share results
We never lose sight of the individual and strive to achieve the best outcome in every situation
We are innovative and responsive to new opportunities to keep growing our business and our partners
We listen to each other, give support, and have honest discussions
We are experts with specialist knowledge, committed to training and personal development
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