News

Tempcover seek to reduce price of temporary car insurance by partnering with Coplus.

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We have created a rapid go-to-market product platform that cuts development of ancillary products to 3 months!

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Coplus’ own internal data paints a different picture to the headlines. Far from only 9% of claimants being able to use the portal unaided, we’ve seen 61% of our claimant customers using the OIC portal without legal help.

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GoCompare partner with Coplus to launch free excess protection for home insurance customers

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Jared Drucker, Commercial Manager, looks at the considerations for designing and managing Excess Protection schemes

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Julian Welch and Peter Simmons share their experience of working with our clients to shape their excess protection propositions to achieve different business objectives.

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This August we’ve set our people a challenge – to get active. We are celebrating activity in all its forms from kitchen discos to rock climbing!

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In June 2021, Claims Process Manager Hayley Burnett, celebrated 30 years with Coplus. We spoke to Hayley about her journey with Coplus.

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Sharon Straughan & Andrew Bennett discuss the introduction of the new reporting measures for add-on insurance products and the impacts these will have on retail and wholesale providers

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From the millennium bug to a pandemic, Neil Watson, IT Manager at Coplus saw the world survive Y2K, when despite much media speculation a technology apocalypse did not occur on the stroke of midnight 2000. Now 20 years later he’s helping the company deal with a global pandemic.

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When the Civil Liabilities Act comes into force in May 2021 it will completely change how compensation for road traffic related personal injuries claims are dealt with.

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As we approach the end of our second month in lockdown, Sharon Straughan, Risk & Compliance Director at Coplus has reflected on our learnings from the last few weeks and how we continue to manage our risks going forward.

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Cobalt, the motor claims management brand from Coplus has bought much needed assistance to the accident repair industry through a new parts sourcing service.

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With government requesting significantly reduced movement, we have made the decision to safeguard our employees and move to a virtual office environment.

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We would like to reassure all our business partners that we have already taken several steps to secure our business through the coronavirus pandemic.

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Charitable causes are extremely important to us at Coplus; which is why when Kieran and Noah said that they were taking part in Ultra White Collar Boxing on the 21st of March, we were thrilled to have the chance to support them.

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Following a motor accident, most motor insurers will usually only pay the current market value of a vehicle, which can drastically differ from the original amount paid. This can often leave a customer out of pocket, potentially by thousands of pounds.

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After the launch of our revolutionary solution for bespoke and scalable motor claims management ‘Cobalt’ in October, the proposition has already gained incredible traction.

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Coplus showcase at the biggest event for UK insurance, BIBA 2022.

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2019 was a great year for Coplus! As we start a new decade, we're taking a look at some of the highlights from the 12 months and how they've given us a really strong start to 2020!

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At the start of 2019 Coplus Operations Director James Blyth celebrated his 20 year work anniversary at Coplus. James looked back over his career so far, the highlights and the lessons learnt.

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We are delighted to announce some exciting changes to our underwriting capacity with the introduction of two new underwriting arrangements.

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There are still many untapped opportunities to utilise technology to a greater extent in claims. Digital devices connect us with our homes and our cars and are certainly going to continue to shape our daily lives and the insurance industry.

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For insurers the supply chain is a valuable source of innovation which can deliver shorter cycle times and cost reductions, as well as contributing to an overall better customer service experience.

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A claim is a distressing situation, which doesn’t occur very often, using a service that the person didn’t pay much attention to when they bought it!

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Coaching is one of the most important staff development activities that we undertake. Coaching and mentoring have been effective in our contact centre for a long time, however in looking for improvements in our approach for new recruits we’ve seen great benefits by putting coaching at the heart of the process.

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How do we as the insurance community keep continuously evolving, attempting to balance customer needs whilst managing costs and risk?

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Industry leaders in the insurance sector gathered in London last night for the exclusive launch of Cobalt, a scalable solution developed to revolutionise the way motor claims are managed.

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A strategic partner can provide real benefits for companies, especially where there is a strong fit in the goals and motivations between the businesses. At Coplus we operate as a strategic partner to deliver services on behalf of others, and also work strategically with partners acting on our behalf. These relationships are vital for us. In fact we view strategic partnerships, and our ability to develop and sustain these relationships, as a key differentiator for our own business, and consider it in itself an important capability.

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Wednesday 11 September marks the end of an era as our Audio Typing Supervisor Carole Eaves starts her well-earned retirement.

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There aren’t many businesses these days that would not agree that investing in its people is important. Insurance is a people business. No matter what type of risk is being insured the very nature of the service is to support, fix or restore one’s person, business or property. In the claims space this is especially important; the moment of truth as it is known.

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Here at Coplus we love a charity fundraiser, and this month will be no exception – on Friday 23 August, Gary, Lee and Ryan from our claims team will be shaving their heads in order to raise money for Macmillan Cancer support.

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We are delighted to announce that we have retained our Gold Investors in People (IIP) Accreditation for a further 2 years.

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Coplus, the outsourced claims provider based in Norwich, has been appointed by Marmalade to provide First Notification of Loss (FNOL) and motor claims services in a new 3 year contract.

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We are thrilled to announce that we won the Training Award at the British Claims Awards on 6 June!

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Being asked to give feedback is pretty common place these days and there are not many service providers who don’t proactively ask customers to evaluate their experience. Certainly almost everything we buy these days seems to come with a request to leave a review!

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Insurance Post revealed the shortlist for this year’s Claims Awards and Coplus is a finalist in two categories – Personal Lines Team of the Year and The Training Award.

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Great news! Coplus is a finalist at this year’s Customer Service Excellence Awards in the Outstanding Customer Journey category. Our nomination is based on our customer centric approach to claims management and 2018 reorganisation of our motor legal claims team.

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In our competitive market we place much importance on innovating and being able to demonstrate value to our partners. Our company culture is one of continuous improvement, we are alert to new ideas or improvements which will contribute to our high service levels.

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Our partners trust us to support their customer’s to achieve the best outcome from their claim and in a way that reflects positively on their brand. Training and the ongoing development of our people is a critical success factor in how we do this.

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Now a few months have passed since the implementation of the Insurance Distribution Directive (IDD) the FCA has stated that they will be “taking a keen interest in the way firms are applying the rules” With that in mind we’ve reflected on the steps taken here at Coplus to ensure compliance with the IDD and how this has had a positive impact on our business and for our partners too.

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How can we make the claims journey better for our customers? For us this starts before the product is even sold. At Coplus we consider how we are supporting the claimant right up front, at the product design stage. Of course this is the approach that now aligns with the new product governance requirements of the Insurance Distribution Directive.

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Each year we hold our annual Coplus Staff Awards to recognise the hard work and achievements of our staff. The awards are based on our 5 core values: Show Professionalism, Make a Difference, Always Improving, Customer First and Shared Purpose. Our Employee of the Year Award is presented to an individual who has encompassed all of these values over the past year.

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For both consumers and business customers the way we access customer service assistance has expanded extensively from online chat to social media platforms and apps on our phones, watches and televisions.

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The new PI reforms have been announced and it is clear that they are going to have a significant impact on the motor claims and legal expenses market. More importantly, whilst these changes may seem comfortably distant, the reality is that the impact on motor policy sales is just months away, with policies incepted in November this year becoming the first that will need to operate under the new rules when they come into being in October 2018.

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Coplus is delighted to have won Third Party Claims Management Team of the Year at last week’s Insurance Times Claims Excellence Awards.

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Over the last 20 years there have been many changes to the legislation which governs personal injury claims, however the whiplash reforms will have a different consequence for the insurance industry.

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