Privacy Policy
Last updated
This policy explains how Motorplus Ltd, trading as Coplus (“we”, “us”, “our”), collects and uses personal information when you use this website, contact us, make a complaint, apply for a job or chat to our Ask Coplus assistant. It also explains your rights.
Who we are
Coplus is a trading name of Motorplus Ltd, registered in England No. 03092837. Our registered office is Speed Medical House, Eaton Avenue, Chorley, Lancashire, PR7 7NA, and our main office is Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA. Motorplus Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number 309657). We are the controller of the personal information described here. [ICO registration number: to be added.]
To ask a question about this policy or to use your rights, email [privacy contact email: to be added] or write to us at the Norwich address above.
What we collect, why, and our lawful basis
| When | What we collect | Why we use it | Lawful basis |
|---|---|---|---|
| You send an enquiry through a form on this site | Name, company, email address, phone number, job title, the product you are interested in and your message | To reply to you and discuss our products and services | Our legitimate interests in responding to business enquiries |
| You make a complaint | Your name and contact details, details of the policy and the complaint, and a complaint reference we give you | To investigate and resolve your complaint, and to meet our regulatory duties | Legal obligation (we must handle complaints under FCA rules) and our legitimate interests |
| You apply for a job | Name, contact details, current job title, your CV and anything else you include | To assess your application and contact you about it | Taking steps at your request before a contract, and our legitimate interests in recruiting |
| You chat to Ask Coplus | What you type, the replies, and a random session identifier. If you ask us to follow up, the contact details you give | To answer your questions and pass on requests to the right team | Our legitimate interests in helping visitors; consent where you give us contact details to be contacted |
| You use the site and accept analytics cookies | Pages visited, clicks, device and browser details, and approximate location, through Google Analytics and Microsoft Clarity (which records how pages are used) | To understand how the site is used and improve it | Your consent, through our cookie banner |
| You view the map on our Contact page, or the Trustpilot reviews | Your IP address and browser details, sent to Google or Trustpilot | To show you the map and our reviews | Your consent, through our cookie banner |
| You visit any page | Your IP address and browser details, sent to Adobe so it can deliver our fonts, and standard server logs | To show the site correctly and keep it secure | Our legitimate interests in running a secure, working website |
We do not ask for, and ask you not to give us, sensitive details such as health information, or anything else you would not want us to keep, in a form or in the chat.
Ask Coplus, our AI assistant
Ask Coplus uses artificial intelligence to answer questions about our products and services. What you type is sent to an AI model through the OpenRouter service, which routes it only to providers that have told us they do not collect or train on what visitors type. Conversations are stored on our website for a limited time (currently 90 days) so we can answer follow-up questions and check the quality of the service, and are then deleted. Ask Coplus can make mistakes, and its answers are not insurance advice.
Who we share your information with
- Companies that provide services to us under contract, such as our website hosting, email delivery and form software providers [names to be added].
- Google (Analytics, Tag Manager and Maps), Microsoft (Clarity), Adobe (fonts), Trustpilot (only if you accept the relevant cookies or click through to it) and OpenRouter and its AI model providers (the chat assistant).
- Our regulators, insurers and other organisations where we are required to by law, or where a complaint involves them.
We do not sell your personal information.
Sending information outside the UK
Some of the companies above are based, or process information, outside the UK, including in the United States. Where this happens we make sure the transfer is protected by an approved safeguard, such as the UK’s adequacy arrangements or standard contract clauses. [Legal to confirm the mechanism for each provider.]
How long we keep your information
- Enquiries: [period to be confirmed].
- Complaints: [period to be confirmed, in line with FCA record-keeping rules].
- Job applications and CVs: [period to be confirmed] if you are not hired.
- Ask Coplus conversations: 90 days.
- Analytics data: 14 months.
Your rights
You have the right to ask us for a copy of your personal information, to correct it, to delete it, to restrict or object to how we use it, and to move it to another provider. Where we rely on your consent, you can withdraw it at any time, for example through “Manage consent” on this site. To use any of these rights, contact us using the details above. We will normally respond within one month.
Cookies
We use cookies and similar technologies on this site. You can read what they are and change your choices in our Cookie Policy.
Complaints about how we use your information
If you are unhappy with how we have handled your personal information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.