Coplus Logo Coplus Retina Logo Coplus Mobile Logo Coplus Mobile Retina Logo Coplus Sticky Logo Coplus Sticky Logo Retina
  • About
  • What we do
    • Insurance Products
      • Motor
      • Home
      • Business
      • Schemes
      • E Trading
    • Claims Management
      • First Notification of Loss
      • Third Party Claims Management
      • Assistance Services
      • Delegated Authority
  • Why Coplus
  • Customers
  • News
  • Careers
  • Contact us
  • About
  • What we do
    • Insurance Products
      • Motor
      • Home
      • Business
      • Schemes
      • E Trading
    • Claims Management
      • First Notification of Loss
      • Third Party Claims Management
      • Assistance Services
      • Delegated Authority
  • Why Coplus
  • Customers
  • News
  • Careers
  • Contact us
  • View Larger Image coplus finalists customer service excellence awards

Coplus finalists for Customer Service Excellence Awards

Great news! Coplus is a finalist at this year’s Customer Service Excellence Awards in the Outstanding Customer Journey category.

Our nomination is based on our customer centric approach to claims management and 2018 reorganisation of our motor legal claims team.

Our new personal claims handling model allows each claims handler to build up a complete picture of the customer’s claim and build a valuable rapport, trust and understanding.

The personal approach means that each of our claims team is assigned their own cases which they manage from start to finish. They see all information pertaining to the case, chase documents and liase with the customer until the conclusion of the claim.

Of course as a 24/7 business we have also insured continuity of service without the personal claims handler. Our claims management system ensures all information is available whenever needed so there are no delays if that specific claims handler is not available. With the dedicated handler being updated at the next opportunity.

Being shortlisted for this award is fantastic recognition for the commitment of our teams to make this new way of working such a success.

Sarah Pepberday, Head of Customer Service at Coplus said “The change has had a big impact on how we operate. I think at first there was some uncertainty from the teams as is natural with a change but following training and time to embed the success is evident.

There is very clear sense of ownership for the customer’s claim which is helped by how easy it is now for the individual team members to see what money is recovered for the customer on each legal claim they handle.  We are also seeing the time it takes to settle claims come down significantly which is a really great outcome for our customers.”

Here is a full list of the finalists for the 2019 Customer Service Excellence Awards.

coplus-admin 2019-03-25T13:28:49+00:00 March 25th, 2019|

Share This Story

FacebookTwitterLinkedin

Recent Posts

  • Coplus coaching
  • Increasing broker value through outsourced claims collaboration
  • Introducing Cobalt, the future of motor claims management
  • Join us on 10 October
  • Working strategically with other businesses to enhance your offering
Terms and Conditions | Privacy Policy | Cookie Policy
Coplus is a trading name of Motorplus Limited, Registered in England No.03092837
Head Office: Floor 2, Norfolk Tower, 48-52 Surrey Street, Norwich, NR1 3PA
Registered Office Speed Medical House, Eaton Avenue, Chorley, Lancashire, PR7 7NA
Motorplus Ltd is authorised and regulated by the Financial Conduct Authority (309657)
This can be checked on the FCA's register by visiting the FCA's website at www.fca.org.uk/register or by contacting them on 0800 111 6768
© Coplus
FacebookTwitterLinkedin

Cookies

Our website uses cookies and by using the site you agree to this. Learn more