Get in touch with us if you would like to find out about our range of products or services or for information about a new or existing claim.
48-52 Surrey Street
More useful numbers
0333 241 9580
SALES, PRODUCTS, SERVICES, DEMO'S
QUALITY ASSURANCE TEAM
RECRUITMENT & HR
Do you have a complaint?
We are committed to providing you with the best possible service. However, there may be times when your expectations have not been met. Please let us know immediately if you are not happy with our service. We accept a complaint by any means.
If the complaint is about the service we have provided, including the handling of a claim, please contact:
QUALITY ASSURANCE MANAGER
AT THE ABOVE ADDRESS
Telephone: 01603 420 007
If the complaint relates to the sale of any insurance product please direct your complaint to your insurance broker who will be happy to assist with this matter.
We will try to resolve your complaint straightaway, and if that isn’t possible, we will normally respond within 3 business days. Depending on the nature of your complaint, it may take up to 8 weeks for us to resolve the issue fully and come back to you with our final response.
If you cannot settle your complaint with us directly, you may be able to refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR. The Financial Ombudsman Service’s consumer help line can be contacted on 0800 023 4 567. Additional information regarding their services can be found on their website www.financial-ombudsman.org.uk.
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