What makes our claims management service outstanding?
Engaged, experienced and professional people are at the heart of our service. Our training and development process ensures we continue to retain talented individuals and continuously improve how we work.
Our claims team operates around the clock providing the same detailed, quality service 24/7/365. This gives claimants access to help at any time of day and night. It also means we are able to provide services ‘out of hours’ for partners who wish to extend their own service provision to policyholders.
Representing your brand
We understand the importance of our partners’ brands and can fully white label the claims process in order to retain your business identity throughout the customer journey.
Experience and scale
Our claims service has been developed over 30 years and is continuously refined. We protect 2.5 million policyholders and manage 125,000 claims per year.
Our service is underpinned by first class technology which is infinitely flexible and scalable. It supports our business with granular reporting and management information giving our partners absolute transparency and confidence in our claims process.
Assistance services supply chain
We manage our claims portfolio through carefully selected assistance services providers. Our panels of experts include accident management and onward mobility specialists, solicitors, trades people and repair specialists. With these networks in place we are able to supply a fully managed, end to end claims process, with a short turnaround time.
Specialists in Motor, Legal and Property claims
In general insurance we believe that motor produces some of the most complex types of claim because of the potential number of parties’ involved and different roles and relationships within the claim.
However the skills and expertise developed in response to this complexity is also vital for other claims types too. We manage all types of legal claims for motor, family, landlord and commercial legal, with specialist teams looking after each of these areas. In addition our property claims team has particular expertise in key insurance, gadget claims and home emergency.