Careers

Job Title: Accounts Assistant

Salary Bracket: Salary £25,000 - £27,000

Location: Norwich Office

Experience: We are looking for an energetic individual with a can do attitude to join our dedicated and very busy Finance team. All updates about your application will be sent from noreply@peoplehr. Experience in Sage 50 is desirable

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Job Role: Accounts Assistant

Working hrs: 37.5hrs per week working Monday to Friday 9:00am - 5:30pm

Work Location: Norwich City Centre, NR1 3PA - Office Based

Contract type: Permanent

Starting date: Feb/March 2026

We are looking for the right person with a willingness to learn, a confident communicator and competent in excel to join our brilliant finance team based in the centre of Norwich as our Accounts Assistant.

Experience in  sage 50 is desirable

​The right candidate will take responsibility and support the Finance Manager and Accountants by maintaining and summarising the company’s transactional accounting records in line with regulatory standards.

The role involves responsibility for overseeing the sales ledger and accounts payable, ensuring the accurate and timely flow of financial and regulatory information to support internal reporting and compliance requirements.

Leading the way by always demonstrating positive behaviours aligned to our company values, policies, and performance indicators. Always striving for continuous improvement and process development, through innovative thinking and effective communication and knowledge sharing using a think, plan, and do philosophy.

Duties & Responsibilities                                                                                                        

Transaction Processing:

• Post transactions onto the accounts system, including sales and purchase invoices, journals, receipts, and payments.
• Post sales invoices and allocate daily receipts to the accounting system.
  
• Make payments via the banking system.

  Ledger & Reconciliation:

• Proactively resolve queries on both the sales and purchase ledger.
• Assist with sales and purchase ledger queries.
• Ensure all Payment Services are reconciled and accurately reflected on the accounting system.
• Update and account for insurer and claims cheques on the claims system.
• Ensure internal systems reconcile to the accounting system accurately.
• Organise incoming post and scan incoming cheques.
• Ensure cheques are correctly distributed.

  Reporting & Data Management:

• Assist with the summarisation of sales data for input onto the accounts system.
  

  Credit Control & Customer Liaison:

• Monitor and control sales ledger queries.
• Maintain accurate records of all chasing activity.
• Regularly contact customers to ensure all debts and reporting are managed and received on time, providing explanations on outstanding balances.
• Send out monthly client statements/letters as agreed.
• Maintain accurate customer details and account records.
• Respond promptly and thoroughly to both client and internal enquiries.
• Ensure brokers and claims suppliers submit bordereaux and sales reporting within agreed timescales.

  Compliance & Procedures:

• Ensure monthly processing deadlines are met as required.
• Contribute to and adhere to the firm’s policy on Treating Customers Fairly.
• Maintain professional competence by complying with the firm’s Training and Competence procedures.
• Operate and comply with the firm’s procedures, Financial Services regulations, and FCA requirements.
• Act with integrity, due skill, care, and diligence.
• Be open and cooperative with the FCA, PRA, and other regulators.
• Observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.

  General Office Duties

• Filing and other general office duties as required

  Person Specification                                                                                                               

  Knowledge, Skills and Experience

  Essential Skill:

• Knowledge of Excel (XLOOKUP, SUMIFS, Pivot tables)
• Proficient in MS Office.
• DBS and credit check required.
• Calm, confident manner to handle potentially difficult conversations

  Desirable:

• Knowledge of Sage Line 50.
• Professional Qualification (CICM, AAT or similar)

  Competences:

• Strong communication skills with the ability to establish and maintain good client relationships, both internally and externally at all levels
• Have a customer focused approach.
• Driven to achieve results, ensuring quality and accuracy of work.
• A collaborative approach with stakeholders and colleagues.
• Maintain confidentiality and adhere to the company policies on data protection.
• Act with integrity by demonstrating honesty, fairness and impartiality.

  Expected Behaviours

  Demonstrate the business values at all times

• Customer First
• Always Improving
• Show Professionalism
• Shared Purpose
• Make a difference

Direct Reports                                                                                                                         

• None

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