Small Claims Handling
Coplus has the expertise and capability to achieve a cost effective, high quality small claims service for your customers who are injured in a road traffic accident which was not their fault.
Why is a small claims handling service needed?
The Civil Liabilities Act along with the associated legislation to raise the small claims limit to £5,000 will result in most personal injury claims being dealt with in the Small Claims Track. In the Small Claims Track solicitors’ fees are not recoverable so it will no longer be possible to fund PI claims handling and generate income streams through solicitor’s recovery of legal fees.
Our In House Small Claims Handling Solution
A different model of funding is needed to give customers the assistance they have come to expect when making a claim.
Extensive ULR Experience
Helping customers understand the claims process and in recovering losses on their behalf
Digital Customer Journey
Integrated, omni-channel approach following customers communication preference
Vulnerable Customer Protection
Experienced claims team to support those who need more help
Cost Effective Model
Closely managed commercials whilst delivering a comprehensive, fully supported service
Our in house team will manage the Personal Injury claim and provide expert representation on behalf of the policyholder
Seamless access to legal representation should the need arise
Alternative Dispute Resolution
To prevent cases going to court if there is no way to reach an agreement
Competitive rates from supply chain partners within group
No MLEI Cover
‘Pay as you go’ solution to cater for all customers
A comprehensive and flexible solution for handling your small claims
Flexible Service Delivery
We can provide small claims handling as a standalone service or it can be fully underwritten by our ‘Whiplash Ready’ MLEI product producing a free service to the customer at the point of need.
Coplus is part of handl Group, a group of companies which includes capabilities in Alternative Dispute Resolution, Rehabilitation, Medical Reporting and Innovative Health Technology – a combined expertise ideally placed to assist with Personal Injury Reforms solutions.