Wednesday, December 11, 2019

Introducing Cobalt, the future of motor claims management

Industry leaders in the insurance sector gathered in London last night for the exclusive launch of Cobalt, a scalable solution developed to revolutionise the way motor claims are managed.

Cobalt has re-engineered the process from first claims notification to enable its people to make informed decisions about the best and correct action for the policyholder, immediately. Preventing poor triage leading to a poor customer journey and inflated claims costs, Cobalt provides a superior FNOL, Non Fault, Third Party Capture or Accident Damage claims service.

Fully customisable, Cobalt is a bespoke solution for first and third party motor claims management that combines expert people with data science, machine learning and AI to drive efficiency and reduce costs, whilst achieving a smoother customer journey and better claims experience.

Understanding that customers are in crisis following an accident and utilising technology to provide a fast and efficient solution is key to Cobalt’s offering. Delivering first call resolution, 85% of claims are deployed into the correct track within the first call, with the remainder allocated within an hour following an expert desktop assessment.

By adopting a modular approach, Cobalt can be utilised as a fully managed end-to-end process from first contact to settlement, or it can deliver specific claims services to integrate with existing supply chains or in-house operations.

Jason Tripp, Managing Director of Coplus said: “In Cobalt we’ve built a motor claims management solution that combines technology with people to achieve better outcomes for our insurer partners and their policyholders. Put simply, it’s about doing the right thing at the right time. That is achieved by integrating much greater levels of data into the decision-making process right at the start of the claim and through integration with best in class supply chain partners.”

Cobalt is brought to the market by Coplus, part of handl Group, bringing the capabilities developed in the broker world to develop Cobalt, a suite of insurer and MGA focused solutions.

Being part of handl Group enables Cobalt to benefit from a powerful combination of capabilities within the Group companies and industry-leading external businesses. This delivers the most innovative insurance solutions to meet the evolving demands of an increasingly digital market and its policy-holders.

Discover the Cobalt way at:


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