After the launch of our revolutionary solution for bespoke and scalable motor claims management ‘Cobalt’ in October, the proposition has already gained incredible traction, and we are backing the proposition and proving our confidence in Cobalt by commissioning independent reports to enable potential customers to discover how Cobalt may benefit them.
We have engaged independent consultancy company SX3 in a first of its kind customer audit process for potential customers. SX3, who is renowned across the claims sphere, will provide participating companies with free independent assessments of their existing claims management solutions.
Following a detailed review including but not limited to customer satisfaction levels, service and cost comparisons, the reports will highlight a number of key opportunities and areas for improvement within their current claims processes. Each report will also conclude with a no-cost or commitment transparent evaluation that determines whether or not the introduction of Cobalt to their service repertoire would be beneficial.
Jason Tripp, Managing Director of Coplus, said: “Operating successfully in the highly competitive motor broker FNOL market for as long as we have has helped us build a highly efficient platform from which to launch Cobalt. Being new to the insurer claims services space, we are free from legacy issues, and we’ve built from scratch technology, partnerships and processes in which first call or contact resolution is the aim.
By removing errors and delays, before they occur, we can save insurers money and make it a better experience for the policyholder. Trust and integrity are two very important values at Coplus and we show that through our transparent approach. This work with SX3 is a way for us to show that in practice and we are delighted to be able to utilise their independent assessment.”
Adrian Gilbert, Managing Director of SX3, said: “This is a remarkable act of faith by Coplus in their Cobalt solution. They are offering to fund independent evaluations of customers’ existing services against Cobalt, regardless of the outcome of that evaluation.
Furthermore, Coplus will have no access to the results of these evaluations, which will remain confidential between SX3 and the customers. It’s a brave move, as we will exact the same high standard of independence and expertise to these evaluations as we apply to all of our assessment work, so well done to Coplus for showing such faith in their solution.”
Cobalt is brought to the market by Coplus, part of handl Group, bringing the capabilities developed in broker claims management to the insurer and MGA markets. The revolutionary solution provides a bespoke solution, leveraging data, technology and expert insight to improve end-to-end management of claims.
Discover more about the Cobalt way at: cobaltsolutions.co.uk.